Sustained performance below role expectations across H2 2025 and Q1 2026. Key gaps: conversion rate consistently 11 pts under team average, three documented stockroom accuracy errors, and two missed visual-merchandising compliance checks. Coaching from 14 Feb and 28 Mar did not produce measurable recovery.

• 1Achieve conversion rate ≥ 22% (team floor) for two consecutive weeks.
• 2Zero stockroom accuracy errors across the plan window.
• 3Pass 100% of VM compliance spot-checks (min. 4 checks).
• 4Complete “Service Excellence” LMS path with score ≥ 80%.