PerformanceH1 2026 Annual CycleSarah Al-Rashid
Self-Review
Multi-Source
Manager Review
HR Review
Calibration
Sign-off
SA
Performance Review — Sarah Al-Rashid
Retail Operations·Manager: Rayan KhalidH1 2026 Annual Cycle
Evidence pre-populated
Competency Ratings4 competencies · weighted 60%
Customer Excellence تميّز العملاء
Anticipates client needs; champions the Floward service standard end-to-end.
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Operational Rigour
Drives store accuracy, stock integrity and SLA adherence under peak load.
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Team Leadership
Coaches, delegates and lifts the performance of direct reports.
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Adaptability
Responds well to change; turns ambiguity into clear next steps.
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Goal Ratingsweighted 40%
Lift Riyadh flagship NPS to 72
Result: 74 · target exceeded by 2 pts.
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Reduce stock variance below 1.5%
Result: 1.7% · narrowly missed in Q1, recovered H2.
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Manager Narrative
✨ AI draft — editable. Generated from evidence on the right. 312 / 1500 characters
Score model: 40% Goals + 60% Competencies. Matrix raters carry 40% of the manager weight; line manager carries 60%.
Calculated ScoreAbove expectations
3.8/5
Weighted blended score
Goals 4.5Competencies 3.5
Evidence5 sources
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Goal progress
2 of 2 goals met or exceeded. Flagship NPS 74 vs target 72.
System · OKR tracker
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Self-review excerpt
“My focus this half was the customer experience reset — I'm proudest of the NPS turnaround at the flagship.”
Self-review · submitted Feb 18
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Peer input — Noura Al-Otaibi
“Dependable cross-store partner. Could push decisions down to her leads sooner.”
Matrix rater · 40% weight
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Peer input — Faisal Bin Saleh
“Strong under pressure during Eid peak; calm escalation handling.”
Peer rater
Recognition
3 kudos this cycle — incl. “Save of the Quarter” from Layla Mansour.
Recognition feed
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1:1 highlight
“Agreed to trial delegating the morning stock-count to Omar.”
1:1 note · Mar 4
Prior Cycle Comparison
3.6
H2 2025
3.8
H1 2026
▲ +0.2Sustained upward trajectory
Review ID PMR-2026-0481 · Auto-saved 14:22