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H1 2026 Annual Cycle
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Sarah Al-Rashid
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Performance Review — Sarah Al-Rashid
Retail Operations
·
Manager: Rayan Khalid
H1 2026 Annual Cycle
Evidence pre-populated
Competency Ratings
4 competencies · weighted 60%
Customer Excellence
تميّز العملاء
Anticipates client needs; champions the Floward service standard end-to-end.
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2
3
4
5
Operational Rigour
Drives store accuracy, stock integrity and SLA adherence under peak load.
1
2
3
4
5
Team Leadership
Coaches, delegates and lifts the performance of direct reports.
1
2
3
4
5
Adaptability
Responds well to change; turns ambiguity into clear next steps.
1
2
3
4
5
Goal Ratings
weighted 40%
Lift Riyadh flagship NPS to 72
Result: 74 · target exceeded by 2 pts.
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2
3
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5
Reduce stock variance below 1.5%
Result: 1.7% · narrowly missed in Q1, recovered H2.
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5
Manager Narrative
✨ AI Phrasing Assist
Sarah has been a steadying force across the Riyadh flagship this half. She consistently raised the service bar — flagship NPS closed at 74 against a 72 target — while holding operational discipline through the Eid peak. The clearest growth edge is delegation: she still absorbs too much herself, which caps her team's development. A structured coaching cadence next cycle would convert her into a multiplier.
✨ AI draft — editable. Generated from evidence on the right.
312 / 1500 characters
Score model:
40% Goals + 60% Competencies. Matrix raters carry 40% of the manager weight; line manager carries 60%.
Calculated Score
Above expectations
3.8
/5
Weighted blended score
Goals 4.5
Competencies 3.5
Evidence
5 sources
🎯
Goal progress
2 of 2 goals met or exceeded. Flagship NPS 74 vs target 72.
System · OKR tracker
📝
Self-review excerpt
“My focus this half was the customer experience reset — I'm proudest of the NPS turnaround at the flagship.”
Self-review · submitted Feb 18
👤
Peer input — Noura Al-Otaibi
“Dependable cross-store partner. Could push decisions down to her leads sooner.”
Matrix rater · 40% weight
👤
Peer input — Faisal Bin Saleh
“Strong under pressure during Eid peak; calm escalation handling.”
Peer rater
⭐
Recognition
3 kudos this cycle — incl. “Save of the Quarter” from Layla Mansour.
Recognition feed
💬
1:1 highlight
“Agreed to trial delegating the morning stock-count to Omar.”
1:1 note · Mar 4
Prior Cycle Comparison
3.6
H2 2025
→
3.8
H1 2026
▲ +0.2
Sustained upward trajectory
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Save Draft
Review ID PMR-2026-0481 · Auto-saved 14:22